Privacy Policy

Ceresia Coffee Roaster Company Limited, (“we”, “us” or “our”) are committed to protecting your privacy. We take your data privacy very seriously. We do not sell, trade or rent your personal information or data to anybody. We will only share your data when required by law and with organisations that provide essential services to process an order, i.e. delivery service and payment processing service.

The details of our privacy policy are as follow:

By using our website you are agreeing to be bound by our privacy policy. We reserve the right to modify this privacy policy at any time, so please kindly review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We may change this policy occasionally to keep up to date with regulations, to improve clarity or to address any procedural changes relating to internal data handling. We will not contact you directly to inform you of updates.

We may collect information which you provide through our website (www.ceresiacoffeeroasters.com) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes: your name, email address, shipping and/or billing address and payment information.

When purchasing from our online shop your payment details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard.

We may also collect technical information including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.

We may use this information to:

  • Process an order you have placed.
  • Carry out our obligations arising from any contracts entered by you and us.
  • Provide you with information or products which you request from us.
  • Verify your identity.
  • Monitor and analyse how our website is being used so we can improve and develop.
  • Notify you about important changes to our services.
  • Where you have explicitly consented, we may also use your details to send you information about other developments or services that may be of interest to you.

We will not share your information with third parties for marketing purposes.

We may disclose your information to:

  • Third parties if we are under a legal obligation to do so.
  • Third party service providers to fulfil orders placed through the website, such as Thailand Post, Kerry Express, Grab delivery and Omise.
  • Search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop.

The shopping experience is provided by the GoDaddy platform, who take data, security and privacy very seriously. You can read more about the steps they have taken to comply with GDPR and information about their security levels here: GoDaddy Privacy Policy.

Third Party Payment Providers

We never see your credit/debit card details directly ourselves. We use a third-party payment processor, Omise Co., Ltd, to assist in processing your payment information. Such third-party processors’ use of your personal information is governed by their respective privacy policies. For more information, you may also want to read Omise’s Terms of Services or Privacy Policy.

If you have an account, you can log in to see the information we have stored for you and update your information within your account. You can also ask to have your information by contacting us directly on the details provided below.
We respect your privacy and value your custom – if you have any questions and comments concerning privacy or the information we hold about you, please email us: ceresiacoffee@gmail.com.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use Of Data

Ceresia Coffee Roaster Co., Ltd. uses the collected data for various purposes:

  • To provide and maintain the Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer care and support.
  • To provide analysis or valuable information so that we can improve the Service.
  • To monitor the usage of the Service.
  • To detect, prevent and address technical issues.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Thailand and choose to provide information to us, please note that we transfer the data, including Personal Data, to Thailand and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Ceresia Coffee Roaster Co., Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Ceresia Coffee Roaster Co., Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation.
  • To protect and defend the rights or property of Ceresia Coffee Roaster Co., Ltd.
  • To prevent or investigate possible wrong doing in connection with the Service.
  •  To protect the personal safety of users of the Service or the public.
  • To protect against legal liability.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals, as mentioned above, to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics, Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: